Cancellation & Refunds

How to cancel your subscription, your right of withdrawal, refund timing, and what delivery means for this service.

Effective: 16 September 2026

Delivery

Peritara is a subscription service delivered entirely online; no physical product is shipped and there is no shipping or delivery charge. Once your payment is confirmed your subscription starts and the service is available immediately.

Cancelling your subscription

To cancel, use the “End subscription” button on the Account screen of your panel, or write to [email protected] from your registered email address.
Cancellation takes effect at the end of your current billing period. You keep using the service until then, and your card is not charged the following month.
After cancelling you can still reach and download the videos we produced from My content.

Right of withdrawal

If you buy as a consumer, you may withdraw within fourteen days of the contract being formed, without giving any reason and without paying any penalty.

The right of withdrawal does not apply to services whose performance has begun, with your express consent, before the withdrawal period ends. Peritara's service starts as soon as payment is confirmed, so at the purchase step you are asked to consent expressly to it starting immediately. If you give that consent, your right of withdrawal ends once performance begins.

Refunds

Where the right of withdrawal can be used, the full amount collected is refunded to the card you paid with within fourteen days of our receiving your notice.
Refunds go back to the same card through the payment institution (iyzico); how long the amount takes to appear depends on your bank.
Except where the right of withdrawal is exercised, the fee for the current billing period is not refunded; cancelling stops the next period's charge.
If the service is interrupted for a long time for reasons on our side or on the platforms we depend on, we will offer an alternative within a reasonable time or refund the fee, as set out in the Terms of Service.

Contact

Questions: write to [email protected] or call +90 212 284 44 49. Complaint routes are listed in the Pre-contract Information Form.

This English text is provided for convenience; in case of any conflict the Turkish text prevails.

Questions about this document? Write to us — we answer within a business day.